Shipping policy
At Suzynmom, we are committed to delivering your order as efficiently and securely as possible. Every order is carefully reviewed, processed, and prepared before shipment to help ensure a smooth delivery experience.
Please read the information below to learn about our shipping process, estimated delivery times, tracking, and other important details.
Shipping Information
Shipping Method: Standard Shipping
Shipping Destination: United States only
Shipping Fee: Free Shipping on all orders
Currency: All orders are processed and charged in U.S. Dollars (USD).
Order Processing
After your order is successfully placed, it will enter our processing queue.
- Processing Time: 1–2 business days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Processing times may occasionally vary due to product availability, order volume, inventory verification, or operational requirements.
Please note that processing begins only after your order has been confirmed.
Estimated Shipping Time
Once your package has been dispatched, the estimated transit time is:
3–5 business days business days
Shipping times may differ depending on your delivery location, carrier operations, weather conditions, seasonal demand, or other factors outside our control.
Estimated Delivery Time
The estimated total delivery timeframe is:
4–7 business days from the date your order is placed.
Please understand that these delivery estimates are provided for reference only and are not guaranteed.
Daily Order Cut-Off Time
Orders submitted after 5:00 PM Pacific Standard Time (PST) will begin processing on the following business day.
Shipping Coverage
At this time, Suzynmom ships exclusively within the United States.
We do not currently offer international shipping.
Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information (when available).
Tracking updates may take up to 48 hours to appear after the carrier has received the shipment.
If you do not see any tracking updates immediately, please allow additional time for the carrier's system to refresh.
Delivery Information
While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:
- Severe weather or natural events
- Carrier or logistics delays
- High shipping demand during holidays or promotional periods
- Delivery restrictions in certain locations
- Customs or transportation interruptions, where applicable
To help avoid delivery issues, please ensure that your shipping address, phone number, and contact information are complete and accurate before placing your order.
Suzynmom cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete customer-provided shipping information.
Certain oversized or specialty items may require additional delivery arrangements depending on the carrier and destination.
Need Assistance?
If you have any questions about shipping, delivery estimates, tracking information, or the status of your order, our customer support team is always happy to assist.
Suzynmom
Business Address:
4031 S Ellesford Ave
West Covina, CA 91792
United States
Phone:
+1 (626) 509-0611
Email:
sales@suzynmom.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We appreciate your trust in Suzynmom and look forward to providing you with a reliable shopping experience.