Shipping policy

Thank you for shopping with Suzynmom.com. We are committed to providing a reliable and straightforward shipping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver orders within the United States.

1. Order Processing Time

Most orders are processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Processing Stage	Estimated Time
Standard Processing	1–2 business days
Processing Days	Monday–Friday
Weekend & Holiday Orders	Processed on the next business day

Before an order is shipped, it may be subject to routine payment verification and product quality checks.

2. Order Cut-Off Time

Our standard order cut-off time is 5:00 PM Eastern Time (EST).

Orders placed before 5:00 PM EST may be processed on the same business day.
Orders placed after 5:00 PM EST will generally be processed on the following business day.

Please note that same-day processing is not guaranteed, as processing times may vary depending on order volume and other circumstances.

3. Shipping Method & Delivery Time

We currently offer standard shipping for orders within the United States.

Shipping Method	Estimated Transit Time
Standard Shipping	3–7 business days

Estimated total delivery time: 4–9 business days, including approximately 1–2 business days for order processing and 3–7 business days for transit.

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary due to carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.

Standard deliveries are generally made Monday through Friday, excluding applicable federal holidays.

4. Shipping Charges

Shipping Option	Cost
Standard Shipping	FREE

We currently offer free standard shipping on eligible orders within the United States. There are no additional standard shipping charges or minimum purchase requirements for this service.

5. Shipping Address

Orders are shipped to the delivery address provided during checkout. Please carefully review your shipping information before submitting your order.

Please note: SuzynMom may not be responsible for delivery issues caused by:

Incorrect or incomplete shipping information provided by the customer.
Orders delivered to an incorrect address due to customer error.
Packages that are confirmed by the carrier as delivered to the address provided at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at sales@suzynmom.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

6. Order Changes & Cancellations

If you need to make a change to your order or request a cancellation, please contact us as soon as possible.

Email: sales@suzynmom.com

Before processing: We may be able to modify or cancel your order, depending on its status.
After processing or shipment: Changes or cancellations may no longer be possible.

Because orders may enter processing shortly after they are placed, we recommend contacting us immediately if you need to make a change.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking information may take approximately 24–48 hours to become active.
Tracking updates are provided by the shipping carrier.
You can use the tracking number provided in your shipping confirmation to follow your shipment.

Please allow some time for the carrier's tracking system to update after your package has been dispatched.

8. Delayed or Lost Packages

Although we work with shipping carriers to ensure reliable delivery, occasional delays may occur.

If your package appears to be delayed or lost in transit, please contact us at:

sales@suzynmom.com

When appropriate, we will:

Review the available tracking information.
Assist with contacting or coordinating with the shipping carrier.
Help investigate the status of the shipment.
Provide available updates regarding your order.

Please understand that carrier investigations and resolutions may take additional time. We appreciate your patience while the shipment is being reviewed.

9. Shipping Destinations

SuzynMom currently ships orders within the United States.

If you are interested in international shipping, please contact us at sales@suzynmom.com to inquire about available options.

10. Delivery Issues

If your package is marked as delivered but you cannot locate it, we recommend checking around your delivery location, with household members or neighbors, and contacting the shipping carrier using the tracking information provided.

If you are still unable to locate your package, please contact our customer support team and provide your order number and tracking information. We will do our best to assist you.

11. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer support team:

Address: 4031 S Ellesford Ave, West Covina, CA 91792, United States

Phone: +1 626-509-0611