Shipping policy
General Shipping Information
At Suzynmom, we are committed to delivering your order accurately, in good condition, and on time. We currently ship within the United States.
Order Processing & Cut-Off Time
- Order Cut-Off Time: 6:00 PM PST (Pacific Standard Time)
- Order Handling Time: 1 to 2 business days (Monday – Friday). Orders placed on weekends or holidays will be processed the next business day.
Transit Time & Shipping Rates
- Transit Time: 5 to 8 business days (Monday – Friday).
- Shipping Costs: We offer Free Shipping on all orders within the USA.
Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track your package directly through the carrier's website.
Delivery Issues & Damages
If your order arrives damaged, please email sales@suzynmom.com within 24 hours of delivery with photos of the damaged item and packaging for an immediate resolution.
Contact Information for Shipping Inquiries
- Email: sales@suzynmom.com
- Phone: +1 (646) 653-9930
- Address: 1311 Park St, Unit #792, Alameda, CA 94501
- Hours: Monday to Saturday, 8:30 AM to 6:00 PM PST (We aim to reply within 24 hours).