Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Suzynmom FAQ page. We've answered some of the most common questions about ordering, shipping, payments, returns, and customer support.

If you can't find the information you're looking for, please don't hesitate to contact our support team, we're always happy to help.

1. Where do you ship?

Currently, Suzynmom ships only within the United States.

At this time, we do not offer international shipping.

2. Is shipping free?

Yes. We provide Free Standard Shipping on all eligible orders shipped within the United States.

3. How long does delivery take?

Our estimated delivery schedule is:

  • Order Processing: 1–2 business days
  • Shipping Transit: 3–5 business days
  • Estimated Total Delivery: 4–7 business days from the date your order is placed

Orders placed after 5:00 PM (PST) begin processing on the following business day.

Please note that delivery estimates may vary due to weather conditions, carrier operations, holidays, inventory availability, or other unforeseen circumstances.

4. Will I receive tracking information?

Yes.

After your order has been shipped, we will send a confirmation email containing your tracking number (when tracking is available).

Please allow up to 48 hours for the carrier's tracking system to display the latest shipment updates.

5. Can I change or cancel my order?

Yes, provided your order has not entered processing.

Orders may be cancelled free of charge within 24 hours of purchase.

If you need to update your shipping address, modify your order, or request cancellation, please contact our customer support team as soon as possible.

Once an order has begun processing or has been shipped, modifications or cancellations may no longer be possible.

6. What is your return policy?

We accept eligible returns within 30 days after delivery.

Returned items must:

  • Be unused and in their original condition
  • Include original packaging, tags, and accessories
  • Include proof of purchase
  • Receive return authorization before being shipped back
  • Customers are responsible for return shipping costs when returning products due to a change of mind or incorrect selection.

If an item arrives damaged, defective, or incorrect, Suzynmom will provide an appropriate solution in accordance with our Return & Refund Policy.

Approved refunds are typically issued within 7 business days after the returned item has been received and inspected.

7. Do you offer exchanges?

We do not currently provide direct exchanges.

If you need another size, color, or product, simply return the eligible item and place a new order after your return has been approved.

8. What should I do if I receive a damaged or incorrect item?

Please inspect your order immediately after delivery.

If your order is damaged, defective, or different from what you ordered, contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label
  • Pictures showing any visible damage

Our support team will review your request and work with you to find the best solution.

9. Which payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Available payment methods may vary depending on your location and device.

10. Is my payment information secure?

Yes.

All online payments are encrypted and processed through secure third-party payment gateways that meet industry security standards.

For your protection, Suzynmom does not store your complete credit or debit card information.

11. Can I return a final sale item?

Items marked as Final Sale, Clearance, or otherwise designated as non-returnable are generally not eligible for returns unless they arrive damaged or defective.

Please review the product page carefully before purchasing.

12. How do I contact customer support?

If you need assistance with an order, shipping, returns, payments, or any other questions, our customer support team is here to help.

Suzynmom

Business Address:
4031 S Ellesford Ave
West Covina, CA 91792
United States

Phone:
+1 (626) 509-0611

Email:
sales@suzynmom.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)

Still Need Help?

If your question isn't answered above, please reach out to our support team. We're committed to providing prompt assistance and making your shopping experience with Suzynmom as smooth and enjoyable as possible.