Frequently Asked Questions

If you can't find the information you're looking for, please feel free to contact our support team. We're always happy to help.

1. Where does SuzynMom ship?

SuzynMom currently ships orders within the United States.

At this time, we do not offer standard international shipping.

2. Is shipping free?

Yes. We currently offer free standard shipping on eligible orders shipped within the United States.

There are no additional standard shipping charges or minimum purchase requirements for eligible orders.

3. How long will my order take to arrive?

Most orders follow the estimated schedule below:

Order Processing: 1–2 business days
Shipping Transit: 3–7 business days
Estimated Total Delivery: 4–9 business days

Orders placed before 5:00 PM (PST) may begin processing the same business day. Orders placed after the cutoff time will generally be processed on the following business day.

Please keep in mind that delivery estimates are not guaranteed. Delays may occasionally occur due to weather, carrier operations, holidays, high order volumes, or other circumstances beyond our control.

4. Will I receive tracking information?

Yes. Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Please allow up to 24–48 hours for the carrier's tracking system to begin displaying shipment updates.

You can use the tracking number provided in your shipping confirmation email to follow your package directly through the carrier's tracking system.

5. Can I change or cancel my order?

We understand that you may occasionally need to make a change to your order. If you need to update your shipping address, modify your order, or request cancellation, please contact us as soon as possible.

Before processing: We may be able to modify or cancel your order depending on its current status.

After processing or shipment: Changes or cancellations may no longer be possible.

Because orders may enter processing shortly after they are placed, contacting us promptly gives us the best opportunity to assist you.

Email: sales@suzynmom.com

6. What is your return policy?

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, items must:

Be unused, unworn, and in their original condition.
Be free from damage, stains, odors, or signs of use.
Include original packaging, tags, and accessories where applicable.
Meet all other requirements outlined in our Return & Refund Policy.

Please contact our support team and receive return instructions before sending an item back.

For returns due to a change of mind, incorrect size selection, or other non-defective reasons, the customer is responsible for the applicable return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Approved refunds are generally processed within 7 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

7. Do you offer exchanges?

We do not currently offer direct exchanges for changes in size, color, or personal preference.

If you need a different size, color, or product, you may return the eligible item according to our Return & Refund Policy and place a new order for the item you prefer.

If you receive an item that is damaged, defective, or incorrect, please contact our support team so we can determine the appropriate solution.

8. What should I do if I receive a damaged or incorrect item?

Please inspect your order as soon as possible after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us promptly at:

sales@suzynmom.com

To help us review the issue quickly, please provide:

Your order number
A brief description of the problem
Clear photos of the product
Photos of the original packaging, when applicable
A photo of the shipping label, when applicable
Photos clearly showing any visible damage or defects

Our support team will review the information provided and work with you to determine the appropriate resolution.

9. Which payment methods do you accept?

We accept payments through secure payment providers. Available payment methods may include:

Visa
Mastercard
American Express
Discover

The payment options available to you may vary depending on your location, device, browser, and other factors at checkout.

10. Is my payment information secure?

We take the security of your payment information seriously.

Payments are processed through secure third-party payment providers using industry-standard security measures. SuzynMom does not store your complete credit or debit card information on our servers.

For your protection, always make sure you are using a secure internet connection when entering payment information.

11. Can I return a Final Sale item?

Products clearly marked as Final Sale, Clearance, or otherwise identified as non-returnable are generally not eligible for return.

Exceptions may apply if an item arrives damaged, defective, or incorrect. Please contact us as soon as possible if you experience an issue with a Final Sale item.

We recommend carefully reviewing the product information and return eligibility before completing your purchase.

12. How can I contact SuzynMom?

Our customer support team is available to assist with questions about orders, shipping, returns, refunds, payments, and other shopping-related concerns.

Address: 4031 S Ellesford Ave, West Covina, CA 91792, United States

Phone: +1 626-509-0611