Refund policy
At Suzynmom, customer satisfaction is important to us. If your purchase does not meet your expectations, we're here to help with a straightforward return and refund process. Please review the policy below before requesting a return.
Return Period
We accept eligible returns within 30 days of the delivery date.
To qualify, your return request must be submitted within 30 days after your order has been delivered.
Return Eligibility
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, manuals, and any other items received with the product.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
- Receive return authorization from Suzynmom before being shipped back.
Returns sent without prior approval may not be accepted.
How to Request a Return
If you would like to return an item, please follow these steps:
- Contact our customer support team using the contact information listed on our website.
- Include your order number and the reason for your return request.
- Once your request has been reviewed and approved, we will provide return instructions.
- Carefully package the item and return it according to the instructions provided.
Please do not send any item back until you have received return authorization.
Return Shipping Costs
The party responsible for return shipping depends on the reason for the return.
Customer-Paid Returns
If you are returning an item because you changed your mind, ordered the wrong product, selected the wrong size, or for any other reason unrelated to product quality, you are responsible for the return shipping costs.
Suzynmom-Paid Returns
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts due to our error
Suzynmom will cover the reasonable return shipping cost after the issue has been verified.
Restocking Fee: We do not charge any restocking fees on approved returns.
Damaged, Defective, or Incorrect Orders
Please inspect your package promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact our support team as soon as possible.
To help us resolve your claim quickly, please provide:
- Your order number
- Photos of the item
- Photos of the packaging
- Photos of the shipping label
- Images showing any visible damage (if applicable)
Our team will review your request and work toward an appropriate solution.
Items That Cannot Be Returned
The following items are not eligible for return:
- Clearance or final sale items
- Gift cards
- Any item specifically marked as non-returnable
Exchanges
We currently do not provide direct product exchanges.
If you would like a different item, size, or color, please return the eligible item following this policy and place a new order after your return has been approved.
Lost Shipments
If your package appears to be lost during transit, please contact us so we can investigate the issue with the shipping carrier.
If the carrier confirms that your package has been lost, we may offer one of the following solutions:
- A replacement order, subject to product availability; or
- A full refund issued to your original payment method.
If your order has not arrived within 30 days after shipment, please contact our customer support team for assistance.
Refunds
Once your returned item is received, we will inspect it to confirm that it meets our return requirements.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 7 business days after inspection.
- Depending on your bank, credit card provider, or payment service, additional processing time may be required before the funds appear in your account.
If more than 7 business days have passed since your refund was approved and you have not received it, please contact our support team.
Order Cancellation
Orders may be cancelled within 24 hours of purchase at no charge, provided that order processing or shipment has not yet begun.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In those situations, the order will be handled under this Return & Refund Policy after delivery.
Contact Us
If you have any questions regarding returns, refunds, cancellations, damaged items, or your order status, our customer support team is happy to assist you.
Suzynmom
Return Address:
4031 S Ellesford Ave
West Covina, CA 91792
United States
Phone:
+1 (626) 509-0611
Email:
sales@suzynmom.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
Please contact us through the information provided on the Contact Us page of the Suzynmom website, and we'll respond as quickly as possible.