Refund policy

At Suzynmom.com, we want you to feel confident when shopping with us. We carefully inspect our products and strive to provide quality items that meet your expectations. If you are not completely satisfied with your purchase, you may be eligible to return it under the terms outlined below.

1. Return Period

You may request a return within 30 days of the delivery date. Return requests submitted after this period may not be eligible for a refund.

We recommend inspecting your order as soon as it arrives and contacting us promptly if there is an issue with your purchase.

2. Return Eligibility

To be eligible for a return, the item must be returned in its original and resalable condition. Returned items should meet the following requirements:

Items must be unused and unworn.
Items must not have been washed, altered, or damaged after delivery.
Items should be returned with their original packaging, tags, and accessories, where applicable.
The product must be free from stains, odors, marks, or other signs of use.

For hygiene and quality-control reasons, we may be unable to accept returns for products that have been worn, washed, altered, or otherwise used.

Please note: We reserve the right to decline a return if the returned product does not meet the conditions outlined in this policy.

3. How to Request a Return

To request a return, please contact our customer support team before sending anything back.

Email: sales@suzynmom.com

Please include the following information in your return request:

Your order number
The name of the item you wish to return
The reason for the return
Photos of the product, if the item is damaged, defective, or incorrect

Once we review your request, our support team will provide you with the necessary return instructions if your return is approved.

Important: Please do not send a product back before receiving return instructions from our customer support team. Unauthorized returns may experience delays or may not be accepted.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

Reason for Return	Return Shipping Responsibility
Damaged, defective, or incorrect item	SuzynMom will cover the applicable return shipping cost.
Change of mind or other non-defective return	The customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless the return is required because we sent the wrong item or the product arrived damaged or defective.

We recommend using a tracked shipping service when returning an item. SuzynMom cannot be responsible for return packages that are lost or damaged while being shipped back to us.

5. Damaged, Defective, or Incorrect Items

We encourage you to inspect your order immediately after delivery. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Your order number
A brief description of the problem
Clear photographs showing the issue, when applicable

Providing clear information and photos can help us review your request more quickly and determine the appropriate solution.

6. Exchanges

We may offer exchanges for items that arrive damaged, defective, or incorrect, subject to availability.

If an exchange is approved, we will provide instructions for returning the original item. A replacement will be sent after the returned product has been received and reviewed, where applicable.

If you would like to change an item's size, color, or style simply because of personal preference, we recommend returning the original item (if eligible) and placing a new order for the item you prefer.

7. Return Fees

Fee	Charge
Restocking Fee	None
Processing or Handling Fee	None

SuzynMom does not charge restocking or additional processing fees for approved returns.

8. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved:

Your refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 7 business days after approval.
Your bank or payment provider may require additional time to make the refunded amount available in your account.

If you have not received your refund after the applicable processing period, please contact us at sales@suzynmom.com.

9. Non-Returnable Items

Certain products may not be eligible for return where applicable, particularly items that have been used, worn, washed, altered, damaged after delivery, or otherwise do not meet our return requirements.

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Address: 4031 S Ellesford Ave, West Covina, CA 91792, United States

Phone: +1 626-509-0611